A shift in the operations center is a conversation with the fleet. Machines report. Operators interpret. Some events wait. Some events move immediately to maintenance. The quality of the day is measured in how few customers ever notice.
The picture on the wall
Network overview, machine health, cash status, connectivity, and open incidents. The screens exist so that the estate can be seen as a whole, then investigated as a single terminal.
Handover
Because coverage is continuous, shifts must transfer context: which machines are in a known state, which visits are in progress, which alerts are already owned. Operations is a relay, not a series of isolated days.