Most ATM networks fail at the seams: a hardware vendor who has shipped, a software vendor who has released, a monitoring vendor who is waiting for an alert, a field team who arrived without context. Bogg’s organisational idea is that those seams should be internal.
Shared lifecycle
A design choice in engineering should be visible to field service. A recurring fault in operations should be visible to manufacturing. Software updates should be planned with the people who will take the call if they fail.
What that looks like in practice
Common identity for each machine. Common language for faults. Common platform for status. People still specialise. The object they specialise in is the same estate.